Last updated: 8 February 2021
Welcome to OnJam Limited (“we,” “us” or “OnJam”). We respect and care about protecting the privacy of our “Members,” “Artists,” and other visitors (collectively, “Users” or “you”) who use our website, products or services (collectively, the “Services”).
The information we collect from you depends on whether you are browsing our website as a general User or registered as a “Member” (audience member) or “Artist” (creator) account. In the course of your use of the Services, we may collect the following information about you as detailed below.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, directly or indirectly (“Personal Data”).
Personally identifiable information may include, but is not limited to:
We may also collect the following information from you:
We may only use your Personal Data to contact you with newsletters, marketing or promotional materials and other information if you provided consent via an opt-in. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
We may contact you with transactional messages when you have used our services, or have received a gift with our services. In this case, our communication will be to provide you with important information, for example paymeny confirmation receipts or to provide you with information necessary to complete our service, for example an email containing a secure ticket link to watch an online concert.
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).
These technologies may collect data relating to your online activity on our website with respect to our Services, including the following:
This information is aggregated and does not identify any individual.
You can enable or disable location services when you use our Service at any time by way of your device settings. You can also use your web browser’s settings to notify you whenever a cookie is set, or to disallow cookies.
However, please note that by prohibiting the use of location services or cookies, you may restrict your access to certain content and features of the Website.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
We use data we collect, both on its own and in combination about other information we collect about you, for the following purposes:
As with all information transmitted over the Internet, security cannot be guaranteed. Any transmission is at your own risk. Once we have received your information, we will take reasonable precautions to try to prevent unauthorised access.
OnJam may retain your information in our systems as long as needed to meet the purposes for which it was collected or to fulfill the other purposes outlined in this policy. For example,
The duration for which we store your personal information varies depending on what the information is being used for. For example, Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside of the EU and choose to provide information to us, please note that we transfer the data, including Personal Data, to the EU and process it there.
We may disclose certain personal information as described below.
We may disclose personal data if we believe in good faith that we are required to do so by law, regulation, court order or process, in connection with litigation, to prevent or stop illegal activity, or to protect our property and rights, or the property and rights of a third party, to protect the safety of the public or any person.
If we or our subsidiaries are involved in a merger, acquisition, asset sale or other similar transaction, your information will be transferred as part of that transaction. We will notify you by email and/or a prominent notice on the website regarding any such transfer and the choices you may have regarding your information.
If an audience Member purchases a Ticket using the OnJam website or Services, we may share your name, shipping address and email address in order for the Artist to:
Where applicable, OnJam Artists are independent controllers of your information. However they are prohibited by this Policy and our Terms of Service from using your Personal Data for any purpose beyond those described above without the Member’s consent.
We may disclose your information also:
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. See more at https://eur-lex.europa.eu/eli/reg/2016/679/oj
We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
In certain circumstances, you have the following data protection rights:
You may correct, amend, or delete your personal data by emailing us at email@example.com. Please note that we may ask you to verify your identity or provide further information before responding to such requests.
Any request may be subject to a fee to meet our costs in responding to such a request.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
According to CalOPPA we agree to the following:
We honour Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).
We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.