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Frequently asked questions
OnJam is a platform that hosts online events. We enable musicians to broadcast their music, interact with fans, and sell tickets directly.
After purchasing a ticket for you or your friend, the recipient will receive an email with a unique ticket link. Click the link in the email to join the show. We look forward to seeing you there!
You can watch the show using a web browser on a laptop, phone, tablet, PC, Smart TV, games console or streaming stick. For more information like this, please take a read of - Getting your tech set up to watch an OnJam show.
You’ll require a minimum internet speed of 5 Mbps to watch OnJam shows in High Definition (HD) which is our standard. You’ll need 2 Mbps to watch in Standard Definition. For shows in 4K you’ll require 25 Mbps.
The stream quality will be optimised by OnJam, based on your internet speed, from anywhere you are in the world. Please visit www.fast.com to check your internet speed.
You can open www.onjam.tv using the web browser on your Smart TV (Samsung, LG, Sony etc) or Games Console (PlayStation, Xbox etc) or Streaming Stick (Fire TV, Roku etc).
We support Chromecast, with some restrictions.
Finally, you may also be able to connect a computer to your TV using an HDMI cable.
You may also be able to connect a computer to your TV using an HDMI cable.
For our supported devices, please take a read of - Getting your tech set up to watch an OnJam show.
For any technical support, please contact support@onjam.tv.
For payment issues, queries about your order or to request a refund please contact the artist directly. All payments are sent directly to the artist.